Compass Gas Ltd Returns/Refund/Cancellation Policy
Should you wish to return anything bought from us we will be happy to refund or exchange a product provided it is in a fully resaleable condition. Please see below for exceptions to this policy.
If goods are lost in the post, you must agree to our reasonable requirements for tracking the delivery (such as showing us the proof of posting) before we can give you a refund.
Products should be returned, together with the Delivery Note within 28 days, in original undamaged packaging, with labels still attached, with all the accessories, parts and instructions.
We will not expect original packaging where this is removed as part of our delivery service.
If we find that a product has not been returned to us in fully resaleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price. This does not affect your statutory rights.
Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving the goods.
Our refund/cancellation policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us within 7 working days of receipt.
Exceptions: for reasons of safety and copyright, we cannot refund or exchange products unless they are faulty or were not described properly on the website:
Made-to-order products cannot be returned for any reason unless faulty. In exceptional circumstances we may agree to accept a return and we therefore reserve the right to charge a cancellation fee of 20% of the order price.
If you have any questions or require any other information please telephone 0151 545 1057 or email enquiries@compassgas.co.uk .
